The purpose of the Hotline is to provide accurate information that will assist parents and guardians in understanding the removal process of a child. It also provides options and resources that deal with family issues and/or concerns on a local level. The Hotline also becomes a point of contact enabling the public to participate in other Arizona Supreme Court programs such as:

The Confidential Intermediary Program (CIP) Callers include individuals wishing to become a certified confidential intermediary (CI). Members of the adoption triad—consisting of adult adoptees, birth and adoptive parents—call wishing to search for other triad members and siblings. The program also allows for medically necessary searches among triad members and includes minor adoptees as well.

The Arizona Court Appointed Special Advocate (CASA) Program The CASA Program utilizes the hotline to field calls from the public seeking information on how to become volunteers. CASA volunteers receive training and support to serve as advocates making recommendations to the county juvenile court regarding individual children in out-of-home care.

The Foster Care Review Board (FCRB) In its efforts to recruit volunteers to fill vacancies on existing review boards, the FCRB uses the Hotline to assist potential volunteers. Once appointed to a board, volunteers review the cases of children in out-of-home care, making observations and recommendations to the county juvenile court.

The Arizona Judicial Department Web Site Inquiries are directed from the public to Hotline staff when questions involve CPS and other domestic matters. This web site technology replaces the AOC’s Quick Court network. The web site is more widely accessible to the public and contains vastly more court and legal information than Quick Court was capable of providing. Additionally, the web site allows for faster upgrades and modifications in order to better serve the public.

The Supreme Court Telephone Device for the Deaf (TDD) This phone number, (602)-452-3545, is published on court letterhead, public notices and brochures for the entire Supreme Court. Hotline staff utilizing the device assist hearing-impaired callers with PAHP and all court related matters.